Shipping policy

 

HOW MUCH DOES SHIPPING COST?

Shipping cost may vary by items.

PROCESSING TIME:

As soon as we receive your order, we process your item in 2-3 business days, this
includes production time since most of the products are made to order.

Estimated Delivery:

As soon the order is processed, we will be sending tracking information to the email used
during the purchase. It may take approximately 4-5 days delivery.
(Shipping carriers are experiencing delays due to the COVID-19 pandemic)
If your order hasn’t arrived in the estimated delivery times, please contact our support team at elenacarmenscreations@gmail.com.
If your order hasn't arrived within 60 days of the date of original purchase, contact our
support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on
their order(s) or missed parcel deliveries).

RETURNS AND REFUND GUARANTEE:

For items received that are not as we described in our listing and Defective items, we cover
the return shipping cost and replace the item asap.
All returns must be in its original packaging and condition and also be made within 15 days of the delivery date.